Terms and Conditions

Below are our terms and conditions, please note that by purchasing products from the Meye lash website you agree to these terms and conditions. 

Orders can only be purchased online. Once your order has been placed we will send you an automated confirmation email confirming your product purchase. Although we send a confirmation email, we cannot guarantee that all products shown on our website will always be available. If we are unable to supply a product you have ordered, we will notify you as soon as possible after receiving your order. In this event we will issue you a full refund.  

For all refunds, exchanges, product enquires and complaints regarding a product we have sold to you please contact us via email at meyelashcustomerservice@gmail.com

​For exchanges and refunds all items can be returned to the following address: 68 Carlton Hill, Carlton, Nottingham, Nottinghamshire, NG4 1ED

These terms do not affect your statutory rights as a customer. 

 Privacy

We respect our customers privacy. The information that we assemble is purely for our own personal records and will not share any information with any third party, nor will we send you marketing promotions via email or post without your consent. Copying with the Data Protection Act 1998. 

Refunds and Exchanges

Our refund policy entitles consumers to a full refund on unused and unopened items. We will not refund the cost of any postage paid at the time of ordering.

We offer a seven day money back guarantee, providing the return is made within seven days of purchase. All items must be unused, unopened and packaging must remain in it's original condition with the original seals intact. To request a refund, simply drop us an email, and include the item being returned along with the reason. Once the item has been received and pre-approved, a confirmation email will be sent confirming the approval of the refund. Please allow 7 working days for the payment to be refunded. 

Refunds will be transferred back into the account, in which the original payment was made. 

Payment Methods

All product prices are inclusive of VAT. Payments can be made by all major credit and debit cards. We do not accept payment via cheque or postal order. Please note payment must be received before goods are dispatched.

Shipping

All orders are shipped by Royal Mail, 1st class signed for. Please allow 1 - 3 working days for deliveries.

We currently only ship to the UK.

All orders purchased on public holidays will be shipped the next working day.

We do not send to PO Boxes.

• Standard delivery (1- 3 working days) - £4.50

• Express next day delivery - £9.00